Frequently Asked Questions

You’re curious about our real estate virtual assistant service and need to know more? Here are the answers to some of the most frequently asked questions. If you have more questions, please feel free to Contact Us today!

What exactly is a Real Estate Virtual Assistant (REVA)?

A real estate virtual assistant (REVA) is an individual who provides support services for a real estate professional. A REVA does not work out of your office, but works virtually for you from the comfort of his or her home office, utilizing advanced technological communication and data delivery tools. Support service areas can include anything, except services that would require a real estate license.

We’ve researched thoroughly what REVAs can do in each of the US states; please find more details about your state law here.

A REVA is not your employee, but our employee who provides services through our company for a fee or a monthly retainer.

What is the difference between a Virtual Assistant (VA) and a Real Estate Virtual Assistant (REVA)?

A REVA is a VA with extensive training and experience specific to Real Estate. We not only have an understanding of administrative tasks, but we also understand the technicalities of transactions, marketing, farming, and real estate client relationships, just to name a few. We work in the same circles of technology, stay current on new resources available to agents, train ourselves, and pass that knowledge to you to promote your success!

Why should I hire someone that isn’t right here in my office?

Real Estate today often takes place in your car, your home office, and on your Smartphone. Using virtual tools increases your level of productivity. Hiring a REVA is one of the best ways to capitalize on productivity, manage your business, and achieve your goals. Utilizing an outsourced REVA eliminates the time-consuming task of hiring, training, and paying for a full-time employee. A REVA also offers the flexibility of being available after hours or “on call”, which can be a great advantage for a Real Estate Professional! Back to the top

How do I start the process of obtaining REVA HQ services?

To begin the process, you can use this contact form to get in touch with us, or email us at [delegate] at [revahq] dot [com]. We will then analyze your needs and recommend a set of Standard Operating Procedures (SOPs) based on your own specific circumstances and requirements. We can also use our existing SOPs as a template to make the process efficient and dependable. We have everything from real estate telemarketing scripts, to social media action plans, to pre-built databases of leads integrated with existing SOPs, and now you can get access to this same level of systematization in your own back-office at REVA HQ. Back to the top

How can I trust that my intellectual property is secure? I’m worried about sharing my information. Will it be kept confidential?

Here at REVA HQ, we understand that trust is THE most important factor in the relationship with our clients. Therefore, we go above and beyond to ensure your intellectual property is safe. Prior to employment, all of our REVAs are required to read, understand and sign a Confidentiality and Non-Compete Agreement. We also have a strict Moral Code that our REVAs must abide by or face immediate dismissal and/or withheld salaries.

We work with the highest standards of Ethics and Professionalism. Our business success directly depends on YOUR success. In partnering with REVA HQ, you have the comfort of knowing that we follow the same guidelines taught in the Real Estate Principles Course for agents licensing. Back to the top

How can I accurately track the time of my Real Estate Virtual Assistant?

We fully understand the apprehension of clients who wonder how much time their REVA is spending on the job since they are not physically located in the same office. While on the job, our REVAs must track their time using our state of the art time-tracking software, which allows us to keep track of the time spent on projects and tasks, as well as what application or websites the REVA worked with or visited. You’ll be able to see at any time what your REVA is working on, down to the minute. You receive a report along with your invoice when billed, or you may request a report at any time. Please click the links below to see a few examples of how accurate and detailed these time tracking reports can be:

• Weekly Projects and Task Report
• Weekly Web & Application Usage Report
• Daily Screenshots Report (screenshots are being taken every 3 minutes)

Also, we require our REVAs to be online via Skype 100% of the time, so that they can be checked upon anytime by chat or phone call. Though our REVAs work out of the comfort of their homes offices, they are professional and can work independently with less supervision.  We also employ full-time REVA managers who also keep track of every REVA we place with our clients to ensure that the they deliver to their full potential. Back to the top

How do you manage to keep me and my tasks at the top of the list when you work with many different agents?

We use a project management software that schedules in the work as it comes in. By utilizing our project management program we are able to keep on top of many different things at once and always know when your work will be completed. Of course, you have access to it and can supervise the work being done in real time. Back to the top

How do I pay for your services?

We use PayPal as our payment gateway, which accepts all major credit cards.

If you’ve signed up for a subscription, you can cancel it at any time by going to your PayPal account, at My Account > Profile > My Money > My preapproved payments > Update. Back to the top

How can I be sure that the REVA selected for me is capable to fulfill my requirements?

All of the real estate virtual assistants employed by REVA HQ are required to undergo a series of examinations and interviews and must successfully pass this intensive pre-employment screening process. This involves IQ testing, background checks including personal references, verification of educational requirements and skills-specific tests. When they successfully complete this meticulous process, they are then enrolled in our intensive 3-month training program to ensure they fully understand our practices and procedures, especially the area of work where they will be placed. Our thorough training program ensures that all of our REVAs have the appropriate skill levels in their particular fields. Back to the top

Is it really cheaper to hire a REVA than a full-time employee?

This is a “no contest”. By using one of our REVAs, you only pay a fixed salary for their services.  Overtime is possible, but only with your authorization. There are no other hidden fees involved. Hiring a full-time employee makes you liable for all kinds of additional costs such as federal and state payroll taxes, FICA, unemployment insurance, vacation pay, employee benefits and training costs. REVA HQ takes care of all these.  You also don’t have to worry about paying for any additional office space or equipment costs for desks, chairs, computers, etc. Back to the top

Can I use a REVA even if I already have an assistant?

Yes! Many real estate agents have found that utilizing a virtual assistant in conjunction with an in-house assistant can be extremely successful in terms of relieving the overload that may come to the assistant as well as yourself. We are assistant-friendly! Back to the top

Most Virtual Assistant companies only offer administrative and secretarial support. Is it possible to get skilled technical support for my website?

Yes, we have experts in this field on our roster. We have REVAs who hold degrees in computer science and engineering and have been working in their fields for 5+ years. They are proficient in all areas of website support, from programming and graphic design to SEO and content writing – and all things in between. Back to the top

How do I work with a VA, when I don’t see them?

Our primary method of communication is email. However, we utilize all aspects of communication – Skype, Yahoo IM, EFax, as well as the good old telephone. We make it a point to schedule weekly phone calls to keep our tasks “online”, and make sure that our partnership is working to fulfill your business goals. Back to the top

What are the advantages of a real estate virtual assistant over an in-office assistant?

We have an investment in your success. Every time you succeed and grow your business, so does ours. At REVA HQ, we offer a variety of ways for you to get the services you need while understanding that you have a budget you need to stay within. We’re there when you need us, but not under foot to distract you or keep you from completing your work.

We are a partner in your success and not an employee. This means we are focused on providing you with the best possible service instead of watching the clock. Back to the top

What makes REVA HQ stand out from the crowd?

As real estate agents, the managing partners of REVA HQ know what your day looks like. In other words, we have walked in your shoes. And while being realtors is not what makes us brilliant, being an amazing partner in your success is most definitely what drives us. We also provide you with a completely personalized experience. We understand you don’t want your business to look like every other agent’s, so we take the time to work with you in creating a business presence that is as unique as you are. Back to the top

Do you only work with real estate professionals?

We work with real estate professionals only. Our client base consists of top producing agents, teams and brokerages. There is nothing we love more than helping others to grow their real estate businesses. We’re happy to help out anyone that feels we “get” their pain and can help them succeed. Back to the top

If you have any other questions, please feel free to Contact Us.